Set Up & Verify
- Authentication & verification
- Business and owner details
- Service area setup
- KYC & bank details
TIFFINLY
01) PROJECT OVERVIEW
- 01Overview
- 02Challenge
- 03Approach
- 04The Apps
- 05Outcome
A Food Subscription Experience
Built For Every Role.
Tiffinly is a multi-role food subscription and delivery platform that connects customers with tiffin and meal providers — and both with delivery partners — through a single digital ecosystem. Three connected mobile experiences simplify subscription, ordering, provider management, and delivery workflows.
02) CHALLENGES
Three Different Users,
One Unified Experience.
Tiffinly's core challenge was to design one product ecosystem for three very different users — customers, tiffin providers, and delivery partners — without making any of the interfaces feel complicated. Each role demanded its own information hierarchy: discovery, choice, and delivery visibility for customers; operational control over menus, orders, and earnings for providers; and instant access to tasks, locations, and status updates for delivery partners.
THREEROLES
COMPLEXFLOWS
ONESYSTEM
03) DESIGN PROCESS
A Complete Product Experience,
Not A Collection Of Screens.
The project was approached as a complete product experience rather than a collection of individual screens. The workflow began with understanding the three user journeys, mapping each role's key actions, and translating those flows into mobile-first interfaces — before progressively refining them into a shared, high-fidelity UI system.
01
DISCOVER
Understanding the three user journeys
02
DEFINE
Mapping key actions & flows
03
EXPLORE
Information architecture & wireframes
04
REFINE
Reusable components & states
05
DELIVER
High-fidelity mobile UI
04 — THE CUSTOMER APP
From Discovery To
The Doorstep.
The customer app takes users from onboarding and profile setup to provider discovery, subscription plan selection, checkout and payment — then keeps them informed with clear order tracking and order details.
Structured layouts, card-based grouping, and clear status indicators keep the experience fast to scan and effortless to act on, from choosing a provider to following a delivery in real time.
05 — THE PROVIDER APP
Operational Control,
From Menu To Earnings.
The provider app helps tiffin providers run their business and daily operations from a single dashboard.
Run Daily Operations
- Provider dashboard & delivery timings
- Menu management
- Order management
- Delivery assignment
Track Performance
- Earnings & performance insights
Everything a provider needs to manage offerings, deliveries, and earnings lives in one clear, operational interface.
06 — THE DELIVERY PARTNER APP
Task-Focused Delivery,
End To End.
The delivery partner app is built around speed and clarity — giving partners instant access to their next task, pickup and drop-off locations, and navigation.
Live delivery status updates, a simple completion flow, and a clear earnings and support view keep the whole workflow efficient from acceptance to delivery.
07 — DESIGN SYSTEM
One Visual System,
Three Connected Apps.
To keep three different apps feeling like one product, Tiffinly was built on a shared UI system that stays consistent across every role.
Structured Layouts
- Consistent grids and spacing across the entire ecosystem
Reusable Components
- Shared cards, inputs, and navigation patterns
Clear Status Indicators
- Order, delivery, and payment states visible at a glance
Strong Visual Hierarchy
- Complex information made easy to scan and act upon
A customer, provider, or delivery partner always recognizes the same product language — no matter which app they open.
08 — THE OUTCOME
A Complete Multi-Role
Mobile Ecosystem.
The result is a complete multi-role mobile UI ecosystem that covers the major workflows of Tiffinly — from onboarding and subscription selection to provider operations and final delivery.
Tiffinly demonstrates Skédio's approach to designing structured digital products where multiple user roles, business operations, and customer experiences need to work together seamlessly.